1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you use our services or contact us. This may include, but is not limited to:

• Contact Details: Your name, email address, phone number, and mailing address.
• Service Information: Details related to your cleaning service requests, such as scheduling preferences and property information.
• Payment Information: Credit card or other payment details necessary to process your transactions. This information is handled securely and is not stored by us after processing, unless otherwise required by law.

Non-Personal Information

We automatically collect certain non-personal information when you visit our Site. This may include:

• Usage Data: Information about how you interact with our Site, such as your IP address, browser type, operating system, and pages visited.
• Cookies and Similar Technologies: Data collected through cookies and other tracking technologies to enhance your experience on our Site. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services.
• Process transactions and send you related information, including confirmations and invoices.
• Improve our Site, services, and customer experience.
• Communicate with you regarding your service requests, promotions, and updates.
• Monitor and analyze usage trends and preferences.
• Protect the security and integrity of our services.

3. Disclosure of Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with trusted third-party vendors who assist us in operating our Site, processing payments, or providing services on our behalf. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or the use of your personal information.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your personal information is no longer required, we will take reasonable steps to securely dispose of or anonymize it.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access, correct, or update your personal information.
• The right to request deletion or restriction of your personal information.
• The right to opt-out of receiving promotional communications.
• The right to withdraw consent at any time where processing is based on your consent.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable laws.

7. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new Privacy Policy on our Site and updating the “Last Updated” date at the top of this document. Your continued use of our Site and services after such changes will constitute your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

On The Spot Cleaning
Email: [email protected]